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Terms and Conditions

Thank you for choosing Lutheran Social Services of Southern California (LSSSC) to provide you with your training to become a Peer Support Specialist and to continue your education in becoming a specialized PSS. 

These General Terms of Service (“General Terms”), along with any applicable Additional Terms (“additional Terms”), (collectively, the “Terms”) cover your use and access to the products, services, software, platform and websites (collectively, “Services”) provided by Lutheran Social Services Southern California and any of our affiliates (collectively, “LSSSC”).  By using our Services, you agree to be bound by these General Terms as well as our Privacy Policy.  If you are using our Services as the employee or agent of an organization, you are agreeing to these Terms on behalf of that organization.  

You must be the legal age of majority in your state of residence to participate and/or purchase any of our online training programs.

 

Personal Information

LSSSC is required to collect a variety of personal information to provide the PSS training as approved by the California Mental Health Services Authority (CalMHSA).  In addition, other California State Agencies, such as the Department of Health Care Access and Information (HCSI) will require us to collect a wide range of personal data to be used for statistical analysis and reporting.  The collection of this personal information is a requirement to participate in our training programs.

None of this personal data is reported or shared with the State with your personal identifiers (name, address, phone, email and the like) attached.  Your privacy is important to us.  We DO NOT sell or provide any of your information to third parties except as required by California State Law or Regulations.  For additional information please see our Privacy Policy Document. 

 

Payment Processing

All of our training programs are offered at a fixed price.  Payment is expected at the time of purchase of a training program or other service.

 There are two ways in which payments are made:

1)  Self Pay.  If you are purchasing a Program and will be paying for it yourself, you will be required to pay for the program via credit or debit card. 

2)  Sponsor.  It is expected that most of the individuals purchasing our basic programs will be ‘sponsored’.  Sponsored means that the course work is offered free of charge due to a third party covering the costs, directly or indirectly.  Payment for this type of service is made with the entry of a valid Coupon Code.

 

Refund Policy

We want you to be 100% satisfied with our Services.  If you are less than satisfied or believe there has been an error in billing, please contact our Customer Service Department by email [new email] or by telephone at [number] immediately so that we can help you resolve the issue, provide a refund or offer credit that can be used for future Services when appropriate.

When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your LSSSC PSS Training experience.  All refund requests must be made within 30 days of purchase.  No refunds will be made for those individuals who have completed the didactic training part of the program.  Prorated refunds may be made for those individuals who have started, but not completed the training program.

We do not offer refunds where you receive access to the Services through a Program Sponsor.

 

Ownership and Preservation of Your Documents

LSSSC does not claim ownership of any documents you either create or upload and store using our Services (“Documents”).  You grant permission for LSSSC to use your Documents in connection with providing Services to you.

You acknowledge and agree that LSSSC may preserve these Documents as well as disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to accomplish any of the following: (1) to comply with legal process, applicable laws or government requests; (2) to enforce these Terms; (3) to respond to claims that any content violates the rights of third parties; or (4) to protect the rights, property, or personal safety of LSSSC, its users and the public.  You understand that the technical processing and transmission of the Service, including your Documents and other content, may involve transmissions over third party networks and changes to conform and adapt to technical requirements of connecting networks or devices.  You agree that LSSSC has no responsibility or liability for deleting or failing to store any Documents or other content maintained or uploaded in the Services.

 

Consent to Receive Emails

By creating an account, you agree that you may receive communications from LSSSC, such as newsletters, special offers, and account reminders, progress reports, and updates.  You also understand that you can remove yourself from promotional communications by clicking the “Unsubscribe” link in the footer of the actual promotional email.  You cannot opt out of essential communications regarding your account, such as renewal notices.

 

Acceptable Use of Communications Services

Our Services include a large number of what are collectively called “Communications Services.”  These include services such as live chats, group video gatherings, payment services, comment threads, blog posts, question and answer products, customer service communication forums, calendars, message services, emails and other media like outreach.  You agree to use the Communications Services only to post, send, and receive messages or materials proper to and related to the particular Communication Service.

When using a Communication Service, you agree that you will not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
  • Publish, post, upload, distribute or disseminate any names, materials, or information that is considered inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful.
  • Create a false identity, represent yourself as someone else, or sign an agreement as someone else or on behalf of someone else or otherwise falsify or delete in an uploaded file any significant attributions or notices.
  • Upload files that contain software or other material protected either by intellectual property laws or by the rights of privacy or publicity except when:
    1. you own or control the necessary rights, or
    2. you have received all necessary consents to do so.
  • Upload corrupted files, files that contain viruses, or any other files that may damage the operation of another’s computer.
  • Advertise, offer to sell, or offer to buy anything for business purposes except to the limited extent any particular Communication Service expressly allows such activity.
  • Restrict or inhibit any other user from using and enjoying the Communications Services.
  • Harvest or otherwise collect any information about other users, either individually or in the aggregate, or about the Services generally.
  • Violate any code of conduct or other guidelines, which may be applicable for any particular Communication Service.
  • Violate any applicable laws or regulations.

Although LSSSC has no obligation to monitor the Communications Services, we reserve the right, in our own discretion, to review and remove materials posted to a Communication Service (in whole or in part), terminate or limit any user’s access to the Communications Services, or take other steps that we believe are appropriate to prevent abusive or unreasonably burdensome use of the Communications Services.  LSSSC reserves the right to disclose any materials posted, information or activity as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

 

No Unlawful or Prohibited Use

You can only use our Services if doing so complies with the laws of your jurisdiction(s).  The availability of our Services in your jurisdiction(s) is not an invitation or authorization by LSSSC to access or use our website or Services in a manner that violates your local laws and regulations.  By using our Services, you accept sole responsibility to ensure that you or anyone else who accesses your account to use our Services does not violate any applicable laws in your jurisdiction(s).  To enforce this provision, LSSSC reserves the right to refuse participation, or suspend or terminate your account immediately and without prior notice at our sole discretion.

The following are specifically excluded or prohibited:

  • Use in connection with any legal matter that is frivolous, immaterial or illegal in nature;
  • Use in connection with any matter involving the laws of jurisdictions outside of the United States or its subdivisions;
  • Use in connection with any matter in which LSSSC or any of its subsidiaries, affiliates, directors, officers, agents, employees, or contract service providers has an adverse interest; or
  • Use in connection with any matter in which your Program Sponsor has an adverse interest, or in which any director, officer or controlling stockholder of the Program Sponsor has an adverse interest.

You may not hack, “scrape” or “crawl” our Services, whether directly or through intermediaries such as spiders, robots, crawlers, scrapers, framing, iframes or RSS feeds without express written permission from LSSSC.  You may not access or attempt to access any information LSSSC has not intentionally made available to you on its Services via purchased subscription.  Your use of the LSSSC Services does not entitle you to resell any LSSSC content without prior express written consent from LSSSC.

 

Intellectual Property Rights

The LSSSC logo, sponsor logos, software, trademarks, products, and Services belong to us or their respective owners.  You agree not to copy or sell any of our intellectual property.  As long as you follow these Terms, you’re welcome to use all LSSSC Services in the manner intended.

 

Links to Third Party Sites

LSSSC Service may contain links to third party resources and businesses on the Internet, called here “links” or “Linked Site(s).”  Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you.

LSSSC does not control, endorse or monitor the contents of any Linked Site.  That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site.  LSSSC is not responsible for webcasting or for any other form of transmission received from any Linked Site.  These Terms do not cover your interaction with Linked Sites.  You should carefully review the terms and conditions and privacy policies of any Linked Sites.

If you use any service provided on a Linked Site, (a) LSSSC will not be responsible for any act or omission of the third party, including the third party’s access to or use of your customer data and (b) LSSSC does not warrant or support any service provided by the third party.

 

Disclaimer of Representations and Liability

The information, software, products, and Services made available through LSSSC may include inaccuracies or typographical errors.  LSSSC reserves the right at any time to modify, improve, suspend or deprecate certain features of our Services.  Legal Information that may be presented in a training lesson should not be relied upon exclusively for personal, medical, legal or financial decisions; rather, we recommend you use information from our Service in conjunction with the advice of a qualified professional tailored to your situation.  In short, your use of our Services is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, LSSSC AND ITS AFFILIATES, SUBSIDIARIES, PROGRAM SPONSORS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES.  THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”  WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  INFORMATION AND OPINIONS RECEIVED VIA OUR SERVICES SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS WITHOUT CONSULTING AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LSSSC, ITS AFFILIATES, SUPPLIERS, PROGRAM SPONSORS OR DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT LSSSC HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, LSSSC AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO LSSSC FOR THE 12 MONTHS PRECEDING THE SERVICES IN QUESTION.

THE PARTIES EXPRESSLY AGREE AND ACKNOWLEDGE THAT THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

 

Release and Indemnity

By using our Services, you, on behalf of yourself and your heirs, executors, agents, representatives, and assigns, fully release, forever discharge, and hold LSSSC, its partners (including any third-party companies engaged by LSSSC to deliver services), your Program Sponsor (if applicable) and its affiliates, and its and their respective officers, employees, directors and agents, harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, and actions of any kind and injury (including death) arising out of or relating to your use of the Services.  You agree that this release has been freely and voluntarily consented to and you confirm that you fully understand what you are agreeing to. 

You agree to indemnify and hold LSSSC, its partners (including any third-party companies engaged by LSSSC to deliver services), your Program Sponsor (if applicable) and its affiliates, and its and their respective officers, employees, directors and agent harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Service, your violation of these Terms or your violation of any rights of another.

 

California Law

These Terms are governed by the laws of California, USA, unless preempted by US federal law, without regard to conflict of law rules.

 

Entire Agreement

These Terms constitute the entire agreement between you and LSSSC with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms.  These Terms create no third party beneficiary rights other than as specifically stated in these Terms.

If for some reason LSSSC can’t or doesn’t enforce part of these Terms, the rest of the terms will still be valid.

 

Modifications

We may revise these Terms from time to time, and will always post the most current version on our website.  By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.  We encourage users to periodically review the Terms to ensure that you understand them in their entirety.